Sharon Wilson

Speaker

Sharon is a service delivery manager for MECOMS 365 at Ferranti where she helps customers with managing their solutions post implementation. With both experiences in Microsoft Dynamics 365 project implementations and a working background in the utilities sector, Sharon strives to help customers utilise their solution to its full potential, ensuring suppliers can provide the best customer experience.

Contact: Sharon.Wilson@ferranti.be
LinkedIn: https://www.linkedin.com/in/sharon-wilson-15a8794a/

ABOUT FERRANTI

Ferranti is a Belgian software and services company specializing in digital transformation through its flagship solution, MECOMS 365, an all-in-one platform for utilities and energy providers. Combining industry expertise with Microsoft Dynamics 365 technology, Ferranti delivers modular, future-proof solutions for customer engagement, billing, asset management, and smart metering. With a strong focus on innovation, scalability, and long-term client success, Ferranti empowers energy and utility businesses to optimize operations and meet evolving market demands.

You can find me at a tech boot

TECH LOUNGE: MECOMS 365 COUNTRY TEMPLATE NL

Discover how our CTNL (Country Template for the Netherlands) empowers utilities to streamline market interactions with precision, flexibility, and confidence. We’ll show how CTNL supports dynamic pricing through upcoming P4 market messages, helping utilities adapt to real-time energy pricing scenarios. This isn’t just theory, CTNL is already being implemented in collaboration with customers. Thanks to its flexible and customizable template flows, CTNL adapts easily to evolving market rules and unique business requirements, reducing the need for costly system changes. CTNL…read more

You can find me at a panel discussion

The Customer Experience Shift

1:30 pm

At BOOST 25, the panel roundtable “The Customer Experience Shift” explores how customer mindset shift, customer expectations, diversification in utility products like dynamic pricing, decentralized generation, and behind-the-meter services, is transforming customer service. Customers are more vocal then ever and expect the utility to communicate in their preferred manner, apps, tools. At the same time more complex products and offerings are needed to enable the energy transition and to give customers better social affordable energy for their homes. As utilities…read more

Go back