Faisal Mulla is a Solution Manager at Ferranti, specializing in customer-centric billing and debt solutions for the energy and utilities sector. With his expertise in MECOMS 365 and Microsoft Digital Contact Centre, Faisal helps utilities design and implement proactive debt strategies that balance commercial objectives with social responsibility. He is known for leveraging advanced analytics and AI-driven engagement to identify financial stress early and tailor interventions that promote payment affordability and customer trust. His work supports utilities in navigating the affordability crisis with both empathy and operational excellence.
Contact: Faisal.Mulla@ferranti.be
LinkedIn: https://www.linkedin.com/in/faisal-mulla-339833182/
ABOUT FERRANTI
Ferranti is a Belgian software and services company specializing in digital transformation through its flagship solution, MECOMS 365, an all-in-one platform for utilities and energy providers. Combining industry expertise with Microsoft Dynamics 365 technology, Ferranti delivers modular, future-proof solutions for customer engagement, billing, asset management, and smart metering. With a strong focus on innovation, scalability, and long-term client success, Ferranti empowers energy and utility businesses to optimize operations and meet evolving market demands.