Christopher Claes

Speaker

Christopher Claes is Solution Architect at Ferranti, where he designs and implements innovative solutions tailored to the complex needs of utilities. With a strong expertise in MECOMS 365 and Microsoft technologies, he helps organizations optimize processes, improve customer experience, and accelerate their digital transformation.

Email: Christopher.Claes@ferranti.be

ABOUT FERRANTI

Ferranti is a Belgian software and services company specializing in digital transformation through its flagship solution, MECOMS 365, an all-in-one platform for utilities and energy providers. Combining industry expertise with Microsoft Dynamics 365 technology, Ferranti delivers modular, future-proof solutions for customer engagement, billing, asset management, and smart metering. With a strong focus on innovation, scalability, and long-term client success, Ferranti empowers energy and utility businesses to optimize operations and meet evolving market demands.

You can find me at a panel discussion

The Customer Experience Shift

1:30 pm

At BOOST 25, the panel roundtable “The Customer Experience Shift” explores how customer mindset shift, customer expectations, diversification in utility products like dynamic pricing, decentralized generation, and behind-the-meter services, is transforming customer service. Customers are more vocal then ever and expect the utility to communicate in their preferred manner, apps, tools. At the same time more complex products and offerings are needed to enable the energy transition and to give customers better social affordable energy for their homes. As utilities…read more

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