Bert Faes is a seasoned contact center and customer experience innovator at Ferranti. With extensive expertise and knowledge in deploying Microsoft-based Digital Contact Center solutions for utilities, he architects customer interaction platforms that enable omnichannel engagement, intelligent routing, and proactive communication helping utilities move from reactive support to personalized, preventative service.
Contact: Bert.Faes@ferranti.be
LinkedIn: https://www.linkedin.com/in/bert-faes-1a24393/
ABOUT FERRANTI
Ferranti is a Belgian software and services company specializing in digital transformation through its flagship solution, MECOMS 365, an all-in-one platform for utilities and energy providers. Combining industry expertise with Microsoft Dynamics 365 technology, Ferranti delivers modular, future-proof solutions for customer engagement, billing, asset management, and smart metering. With a strong focus on innovation, scalability, and long-term client success, Ferranti empowers energy and utility businesses to optimize operations and meet evolving market demands.