Corona Energy, a leading B2B energy supplier in the UK, is on a mission to modernize customer experience and streamline operations through a forward-thinking cloud strategy. At the heart of this transformation is the implementation of MECOMS 365, a Microsoft-based platform that unifies customer engagement, billing, and operational processes into one scalable, cloud-ready solution. With a customer base of over 13,000 businesses, Corona Energy needed a system that could grow with its ambitions while delivering reliability, agility, and efficiency.
By adopting MECOMS 365, the company moved away from fragmented legacy systems and towards an integrated cloud ecosystem that supports omni-channel engagement, dynamic pricing, and real-time customer insights. The transition to MECOMS 365 enabled a significant shift in how Corona Energy manages the full customer lifecycle, from onboarding to billing to service support. With its modular architecture, the platform offers flexibility to adapt to regulatory changes, evolving customer needs, and new business models.